WordPress Plugin Support Ticket System By Phoeniixx Description:
For a long time, Emails were considered as a valuable communication tool for companies and customers to discuss their queries. The customers would send them via email and the agents would try to solve them.This, however, had its demerits too. The agents replied to the queries as they came so sometimes a tiny issue got assistance and an urgent issue was left unsolved. Also, it was very confusing as the agents had to keep looking for the emails and also keep their co-workers informed about the progress. It was not easy to keep track about who worked on which issue and how much work needs to be done.
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